Terms & Conditions
Welcome to BelAirBlue.com. These Terms & Conditions ("Terms") govern your access to and use of our website, as well as the purchase of products offered through our online store.
By accessing this website, browsing its content, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use this website.
1. About Us
BelAirBlue.com is an online retailer specialising in fashion accessories, including handbags, jelly bags, bag charms, and related accessories.
Unless expressly stated otherwise, all products sold on this website are independently designed and marketed by BelAirBlue. Our products are not affiliated with, endorsed by, sponsored by, authorised by, or associated with any other brand, trademark owner, designer, luxury fashion house, or manufacturer. Any references to third-party brands are made solely for descriptive or comparative purposes where legally permitted and do not imply any commercial relationship.
If you have any questions regarding our products or services, please contact our customer support using the contact information provided on our website.
2. Use of This Website
By accessing or using this website, you confirm that:
3. Products
We make every reasonable effort to ensure that all product descriptions, photographs, specifications, dimensions, colours, pricing, and other information displayed on our website are accurate and up to date.
However, please note that:
4. Pricing & Payments
All prices displayed on our website are shown in Pounds Sterling (GBP £) unless otherwise stated.
Prices include applicable UK taxes where required by law unless expressly stated otherwise. Delivery charges, customs duties, import taxes, or other applicable fees are calculated separately where applicable and will be displayed during the checkout process or remain the responsibility of the buyer, depending on the delivery destination.
We reserve the right to amend prices, promotions, discounts, shipping charges, and product availability at any time without prior notice. Any price changes will not affect orders that have already been accepted and confirmed.
Payment must be made in full before an order is processed and dispatched.
Payments are processed securely through trusted third-party payment providers, which may include Stripe, PayPal, Shopify Payments, or other secure payment gateways available on our website from time to time.
BelAirBlue does not store, process, or have access to your complete payment card details. All payment information is encrypted and handled directly by our authorised payment service providers in accordance with applicable security standards.
We reserve the right to refuse, cancel, or place an order on hold where payment cannot be authorised, appears fraudulent, or where we reasonably suspect unauthorised or unlawful activity.
5. Orders
When you place an order through our website, you will receive an automatic order confirmation by email acknowledging that we have received your order. This confirmation does not constitute acceptance of your order or create a binding contract between you and BelAirBlue.
A contract for the sale of goods is formed only when we have accepted your order and dispatched the products.
Order Processing
We aim to prepare and dispatch all orders as quickly as possible. Please allow up to three (3) working days for your order to be processed and prepared for dispatch. Processing times may be longer during busy periods, promotional events, public holidays, or where products are made to order or temporarily awaiting stock.
Once your order has been dispatched, we will send you a shipping confirmation email together with tracking information, where available.
Please ensure that all delivery information provided is complete and accurate. We cannot be held responsible for delays, additional delivery charges, or non-delivery resulting from incorrect or incomplete delivery details supplied by the customer.
We reserve the right, at our sole discretion, to:
6. Shipping & Delivery
We offer delivery within the United Kingdom and to selected international destinations.
Estimated delivery times displayed on our website are provided for guidance only and are not guaranteed. Delivery times begin once your order has been dispatched, not when it is placed.
Delivery may be affected by factors beyond our reasonable control, including but not limited to:
International customers are solely responsible for complying with their country's import regulations and for paying any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by local authorities.
Customers are responsible for ensuring that someone is available to receive the parcel or for collecting it promptly from the local postal service or courier collection point where required. Failure to collect a parcel or refusal to accept delivery may result in return shipping charges or other costs, which may be deducted from any applicable refund.
Ownership of the goods transfers to you once full payment has been received. Responsibility and risk for the goods pass to you upon successful delivery to the delivery address provided at checkout, or when the parcel is made available for collection in accordance with the carrier's delivery procedures.
7. Pre-Orders
From time to time, BelAirBlue may offer products for sale on a pre-order basis.
By placing a pre-order, you acknowledge that the product is not immediately available for dispatch and agree to wait until the item becomes available.
Estimated dispatch dates are provided for guidance only and are not guaranteed. Production schedules, supplier availability, shipping delays, customs procedures, or other circumstances beyond our reasonable control may affect the estimated dispatch date.
Where a pre-order contains both pre-order and in-stock items, we reserve the right to dispatch the entire order together once all items are available, unless otherwise agreed.
If there is a significant delay to your pre-order, you may contact our customer support team to discuss the available options, which may include continuing to wait for dispatch, selecting an alternative product (where available), or cancelling the affected pre-order for a refund.
8. Returns & Refunds
We hope you are delighted with your purchase. If you are not completely satisfied, you may request a return in accordance with the terms below and your applicable consumer rights.
If you wish to return an item, you must notify us within 14 days of receiving your order.
Return Conditions
To be eligible for a refund, returned items must:
Non-Returnable Items
Unless faulty or otherwise required by law, we cannot accept returns for:
Unless the item is faulty, damaged on arrival, or supplied incorrectly, the return of goods is entirely the responsibility of the Buyer.
The Buyer is responsible for:
Refunds
Once your returned goods have been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed to the original payment method within 10 working days, although the time taken for the funds to appear in your account may vary depending on your payment provider.
Unless otherwise required by applicable consumer law:
Nothing in these Terms limits or excludes your statutory rights under applicable consumer protection legislation.
9. Faulty, Damaged or Incorrect Items
We take great care to ensure that every product is carefully inspected before dispatch. If, however, your order arrives damaged, faulty, defective, or you receive an incorrect item, please contact us as soon as reasonably possible.
To help us investigate your claim, please notify us within 48 hours of delivery by providing:
Items that have been damaged due to misuse, accidental damage, improper storage, normal wear and tear, or failure to follow care instructions will not be considered faulty.
Nothing in this section limits your statutory rights in relation to faulty goods under applicable consumer protection legislation.
10. Intellectual Property
All intellectual property rights in this website and its contents are owned by, licensed to, or used with permission by BelAirBlue.
This includes, but is not limited to:
You may access this website solely for your personal, non-commercial use. You may not copy, reproduce, modify, distribute, publish, transmit, sell, create derivative works from, or otherwise exploit any content from this website without our prior written permission.
Unauthorised use of our intellectual property may result in legal action.
11. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under the laws of England and Wales, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
Subject to the above, and to the fullest extent permitted by applicable law, BelAirBlue shall not be liable for any:
These limitations apply only to the extent permitted by law and do not affect your statutory consumer rights.
12. Privacy
We are committed to protecting your privacy and handling your personal information responsibly.
Any personal information collected through this website is processed in accordance with our Privacy Policy and applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using this website or placing an order, you acknowledge that you have read and understood our Privacy Policy and consent to the collection, use, storage, and processing of your personal information as described therein.
For further information about how we collect, use, and protect your personal data, please refer to our Privacy Policy.
13. Governing Law and Jurisdiction
These Terms & Conditions, together with any contract formed between you and BelAirBlue, shall be governed by and interpreted in accordance with the laws of England and Wales.
Any dispute, claim, or legal proceeding arising out of or relating to these Terms, the use of this website, or the purchase of products from BelAirBlue shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws provide otherwise.
14. Changes to These Terms & Conditions
We reserve the right to amend, update, or replace these Terms & Conditions at any time to reflect changes in our business, legal requirements, or the services we provide.
Any changes will become effective immediately upon publication on this website unless otherwise stated.
It is your responsibility to review these Terms periodically. Your continued use of this website after any amendments have been published constitutes your acceptance of the revised Terms & Conditions.
15. Contact Us
If you have any questions regarding these Terms & Conditions, require customer support, or wish to make a legal enquiry, please contact us using the Contact Form available on our website.
We will endeavour to respond to all enquiries as promptly as reasonably possible.
Last Updated: July 2026
Welcome to BelAirBlue.com. These Terms & Conditions ("Terms") govern your access to and use of our website, as well as the purchase of products offered through our online store.
By accessing this website, browsing its content, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use this website.
1. About Us
BelAirBlue.com is an online retailer specialising in fashion accessories, including handbags, jelly bags, bag charms, and related accessories.
Unless expressly stated otherwise, all products sold on this website are independently designed and marketed by BelAirBlue. Our products are not affiliated with, endorsed by, sponsored by, authorised by, or associated with any other brand, trademark owner, designer, luxury fashion house, or manufacturer. Any references to third-party brands are made solely for descriptive or comparative purposes where legally permitted and do not imply any commercial relationship.
If you have any questions regarding our products or services, please contact our customer support using the contact information provided on our website.
2. Use of This Website
By accessing or using this website, you confirm that:
- You are at least 18 years of age, or you are using this website with the permission and supervision of a parent or legal guardian.
- You will use this website only for lawful purposes and in accordance with these Terms.
- You will provide accurate, complete, and current information when placing an order or creating an account.
- You will not attempt to interfere with the security, operation, or functionality of this website, including introducing malicious software, unauthorised access, or other harmful activities.
- You will not use fraudulent payment methods or engage in any activity intended to deceive or cause financial loss.
3. Products
We make every reasonable effort to ensure that all product descriptions, photographs, specifications, dimensions, colours, pricing, and other information displayed on our website are accurate and up to date.
However, please note that:
- Product images are provided for illustrative purposes only. Actual colours may vary slightly due to differences in screen settings, display devices, lighting conditions, and photography.
- Many of our products are manufactured from PVC, TPU, recycled plastics, or similar materials. As a result, slight variations in colour, transparency, texture, finish, flexibility, or other characteristics may occur between production batches and are considered normal manufacturing variations rather than defects.
- Product dimensions and weights are approximate and may vary slightly within standard manufacturing tolerances.
- Handmade or hand-finished products may contain minor variations that contribute to their individual character.
- Product packaging may occasionally differ from the images shown on the website without affecting the quality or functionality of the product.
- All products are offered subject to availability. We reserve the right to limit quantities, discontinue products, or modify product specifications, packaging, or designs at any time without prior notice.
4. Pricing & Payments
All prices displayed on our website are shown in Pounds Sterling (GBP £) unless otherwise stated.
Prices include applicable UK taxes where required by law unless expressly stated otherwise. Delivery charges, customs duties, import taxes, or other applicable fees are calculated separately where applicable and will be displayed during the checkout process or remain the responsibility of the buyer, depending on the delivery destination.
We reserve the right to amend prices, promotions, discounts, shipping charges, and product availability at any time without prior notice. Any price changes will not affect orders that have already been accepted and confirmed.
Payment must be made in full before an order is processed and dispatched.
Payments are processed securely through trusted third-party payment providers, which may include Stripe, PayPal, Shopify Payments, or other secure payment gateways available on our website from time to time.
BelAirBlue does not store, process, or have access to your complete payment card details. All payment information is encrypted and handled directly by our authorised payment service providers in accordance with applicable security standards.
We reserve the right to refuse, cancel, or place an order on hold where payment cannot be authorised, appears fraudulent, or where we reasonably suspect unauthorised or unlawful activity.
5. Orders
When you place an order through our website, you will receive an automatic order confirmation by email acknowledging that we have received your order. This confirmation does not constitute acceptance of your order or create a binding contract between you and BelAirBlue.
A contract for the sale of goods is formed only when we have accepted your order and dispatched the products.
Order Processing
We aim to prepare and dispatch all orders as quickly as possible. Please allow up to three (3) working days for your order to be processed and prepared for dispatch. Processing times may be longer during busy periods, promotional events, public holidays, or where products are made to order or temporarily awaiting stock.
Once your order has been dispatched, we will send you a shipping confirmation email together with tracking information, where available.
Please ensure that all delivery information provided is complete and accurate. We cannot be held responsible for delays, additional delivery charges, or non-delivery resulting from incorrect or incomplete delivery details supplied by the customer.
We reserve the right, at our sole discretion, to:
- accept or decline any order;
- cancel an order before dispatch;
- limit the quantity of products purchased;
- refuse orders that appear to have been placed by dealers, resellers, or distributors;
- cancel or suspend orders where fraudulent, unauthorised, or suspicious activity is reasonably suspected;
- request additional information to verify the identity of the purchaser before processing an order.
6. Shipping & Delivery
We offer delivery within the United Kingdom and to selected international destinations.
Estimated delivery times displayed on our website are provided for guidance only and are not guaranteed. Delivery times begin once your order has been dispatched, not when it is placed.
Delivery may be affected by factors beyond our reasonable control, including but not limited to:
- customs inspections or clearance procedures;
- postal or courier delays;
- adverse weather conditions;
- transport disruptions;
- public holidays;
- industrial action;
- force majeure events; or
- other unforeseen carrier delays.
International customers are solely responsible for complying with their country's import regulations and for paying any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by local authorities.
Customers are responsible for ensuring that someone is available to receive the parcel or for collecting it promptly from the local postal service or courier collection point where required. Failure to collect a parcel or refusal to accept delivery may result in return shipping charges or other costs, which may be deducted from any applicable refund.
Ownership of the goods transfers to you once full payment has been received. Responsibility and risk for the goods pass to you upon successful delivery to the delivery address provided at checkout, or when the parcel is made available for collection in accordance with the carrier's delivery procedures.
7. Pre-Orders
From time to time, BelAirBlue may offer products for sale on a pre-order basis.
By placing a pre-order, you acknowledge that the product is not immediately available for dispatch and agree to wait until the item becomes available.
Estimated dispatch dates are provided for guidance only and are not guaranteed. Production schedules, supplier availability, shipping delays, customs procedures, or other circumstances beyond our reasonable control may affect the estimated dispatch date.
Where a pre-order contains both pre-order and in-stock items, we reserve the right to dispatch the entire order together once all items are available, unless otherwise agreed.
If there is a significant delay to your pre-order, you may contact our customer support team to discuss the available options, which may include continuing to wait for dispatch, selecting an alternative product (where available), or cancelling the affected pre-order for a refund.
8. Returns & Refunds
We hope you are delighted with your purchase. If you are not completely satisfied, you may request a return in accordance with the terms below and your applicable consumer rights.
If you wish to return an item, you must notify us within 14 days of receiving your order.
Return Conditions
To be eligible for a refund, returned items must:
- be unused and unworn;
- be returned in their original condition;
- be returned in the original packaging where reasonably possible;
- include all original accessories, dust bags, keys, charms, tags, labels, protective films, and any promotional items supplied with the order;
- be free from scratches, marks, stains, perfume, cosmetics, smoke, odours, or any other signs of use or damage.
Non-Returnable Items
Unless faulty or otherwise required by law, we cannot accept returns for:
- products that have been used, worn, or damaged after delivery;
- personalised, customised, or made-to-order products;
- sealed hygiene or cosmetic products that have been opened after delivery;
- gift cards or digital products (where applicable);
- clearance, final sale, or promotional items where stated at the time of purchase.
Unless the item is faulty, damaged on arrival, or supplied incorrectly, the return of goods is entirely the responsibility of the Buyer.
The Buyer is responsible for:
- arranging the return shipment;
- paying all return postage and insurance costs;
- ensuring the parcel is securely packaged; and
- providing a tracked shipping service.
Refunds
Once your returned goods have been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed to the original payment method within 10 working days, although the time taken for the funds to appear in your account may vary depending on your payment provider.
Unless otherwise required by applicable consumer law:
- refunds will be issued only for the purchase price of the returned item(s);
- the original outbound shipping costs paid by the Seller are non-refundable and may be deducted from the refund amount where permitted by law;
- any customs charges, import duties, taxes, or return shipping costs are non-refundable.
Nothing in these Terms limits or excludes your statutory rights under applicable consumer protection legislation.
9. Faulty, Damaged or Incorrect Items
We take great care to ensure that every product is carefully inspected before dispatch. If, however, your order arrives damaged, faulty, defective, or you receive an incorrect item, please contact us as soon as reasonably possible.
To help us investigate your claim, please notify us within 48 hours of delivery by providing:
- your order number;
- a clear description of the issue;
- clear photographs showing the defect or damage;
- photographs of the product packaging and shipping label, where applicable; and
- any additional information we may reasonably request.
Items that have been damaged due to misuse, accidental damage, improper storage, normal wear and tear, or failure to follow care instructions will not be considered faulty.
Nothing in this section limits your statutory rights in relation to faulty goods under applicable consumer protection legislation.
10. Intellectual Property
All intellectual property rights in this website and its contents are owned by, licensed to, or used with permission by BelAirBlue.
This includes, but is not limited to:
- the BelAirBlue name and branding;
- logos and trademarks;
- product names;
- product designs (where applicable);
- photographs and product images;
- videos;
- website design and layout;
- graphics, illustrations and icons;
- written content, descriptions and text;
- marketing materials; and
- all other original content displayed on this website.
You may access this website solely for your personal, non-commercial use. You may not copy, reproduce, modify, distribute, publish, transmit, sell, create derivative works from, or otherwise exploit any content from this website without our prior written permission.
Unauthorised use of our intellectual property may result in legal action.
11. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under the laws of England and Wales, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
Subject to the above, and to the fullest extent permitted by applicable law, BelAirBlue shall not be liable for any:
- indirect, incidental, special, or consequential loss or damage;
- loss of profits, revenue, business opportunities, goodwill, or anticipated savings;
- business interruption;
- loss or corruption of data;
- delays caused by postal operators, courier services, customs authorities, or other third parties;
- delays or failure to perform resulting from events beyond our reasonable control, including force majeure events;
- losses arising from inaccurate delivery information supplied by the customer; or
- failure to collect or accept delivery of an order.
These limitations apply only to the extent permitted by law and do not affect your statutory consumer rights.
12. Privacy
We are committed to protecting your privacy and handling your personal information responsibly.
Any personal information collected through this website is processed in accordance with our Privacy Policy and applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using this website or placing an order, you acknowledge that you have read and understood our Privacy Policy and consent to the collection, use, storage, and processing of your personal information as described therein.
For further information about how we collect, use, and protect your personal data, please refer to our Privacy Policy.
13. Governing Law and Jurisdiction
These Terms & Conditions, together with any contract formed between you and BelAirBlue, shall be governed by and interpreted in accordance with the laws of England and Wales.
Any dispute, claim, or legal proceeding arising out of or relating to these Terms, the use of this website, or the purchase of products from BelAirBlue shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws provide otherwise.
14. Changes to These Terms & Conditions
We reserve the right to amend, update, or replace these Terms & Conditions at any time to reflect changes in our business, legal requirements, or the services we provide.
Any changes will become effective immediately upon publication on this website unless otherwise stated.
It is your responsibility to review these Terms periodically. Your continued use of this website after any amendments have been published constitutes your acceptance of the revised Terms & Conditions.
15. Contact Us
If you have any questions regarding these Terms & Conditions, require customer support, or wish to make a legal enquiry, please contact us using the Contact Form available on our website.
We will endeavour to respond to all enquiries as promptly as reasonably possible.
Last Updated: July 2026